SineFuma’s Terms and Conditions for Stop Smoking Support

SineFuma aims to provide the best possible support to people who smoke, vape or are otherwise addicted to nicotine-containing products, helping them move towards a nicotine-free future. That is our goal. Like any other company, we also have Terms and Conditions. These are important because they set out what we do for you, what we expect from you and what happens if, unexpectedly, something goes wrong. Everything is described below.
If anything is unclear, please feel free to contact us.

Article 1 – Definitions

In these General Terms and Conditions, the following terms will have the following meaning:

Article 2 – Applicability

These General Terms and Conditions apply to all SineFuma stop-smoking coaching programmes, including quotations and agreements issued by or entered into with SineFuma, as well as all related acts, whether of a preparatory or executive nature.
Any person who uses SineFuma’s services or who otherwise enters into a legal relationship with SineFuma agrees to these Terms and Conditions. For coaching programmes initiated and funded by the Participant’s employer, separate arrangements apply, which will be agreed with the employer.

Article 3 – Registration, participation and coaching

• An Agreement between SineFuma and a Participant is concluded when a written or verbal (telephone) registration or instruction is submitted to SineFuma, or arranged to be submitted, and SineFuma accepts it. By submitting their written or verbal registration or instruction, the Participant accepts the applicability of these General Terms and Conditions. In any event, the agreement shall come into effect as soon as SineFuma has commenced work on the Participant’s assignment with the Participant’s consent.
• The (online) group coaching session can only take place if there are sufficient registrations. If there are too few registrations for a group coaching session, SineFuma is obliged and entitled to cancel the sessions. SineFuma will notify the Participant of the cancellation no later than three working days before the start of the training sessions.
  If there are more registrations for the group coaching than there are places available, Participants will be allocated places in order of registration. Any Participant who cannot be placed in the group coaching session will be placed on a waiting list. Participants placed on a waiting list cannot take part in the group coaching sessions and will be informed of this by SineFuma no later than three working days before the start of the group coaching sessions.
• The stop-smoking coaching is provided by qualified coaches listed in the Quality Register.

Article 4 – Prevention / Early termination

• When taking part in individual coaching (on-site, by telephone or online), the next appointment(s) will be scheduled at the end of the session. If the Participant is unable to attend, they must notify their coach at least 24 hours before the appointment so that a new appointment can be arranged. Appointments cancelled less than 24 hours in advance may be charged to the Participant.
• If a Participant decides to terminate the coaching prematurely, SineFuma is obliged to claim part or all of the coaching fee from the health insurer or to charge the Participant for it. The amount is determined in agreements between the health insurer and SineFuma. In such cases, the Participant may receive an invoice from the health insurer for the excess.
• The individual coaching programme consists of six sessions and lasts for a maximum of ten weeks. SineFuma is entitled to terminate the coaching after this period. In this case, the costs of the stop-smoking treatment will either be claimed from the health insurer or charged to the Participant.
• Any Participant who engages in misconduct or brings the reputation of one of the coaches and/or SineFuma into disrepute may be temporarily or permanently denied access to the stop-smoking coaching programme.
• SineFuma is entitled at any time to replace a coach with another coach.

Article 5 – Privacy and research

• SineFuma respects the Participant’s privacy. Everything discussed and all information received by SineFuma from the Participant in writing or by email will be treated as confidential.
• In accordance with the treatment agreement, SineFuma will only share the Participant’s (medical) data with referring practitioners, such as the Participant’s GP (or other treating healthcare provider), unless the Participant expressly requests that this not be done. Naturally, this is done in compliance with the GDPR.
• Personal data obtained through registration and participation will be treated as strictly confidential by SineFuma. The data will be used exclusively for the organisation’s own activities for administrative purposes, to advise participants during their upcoming attempt to quit, and for anonymised research.
• One year after the quit date, the participant will be contacted by telephone or email to record their smoking status, unless the participant expressly requests that this not be done.
• A group photo will be taken during the final group coaching session. This photo may be used by SineFuma for promotional purposes, unless a Participant expressly requests that this not be done. The coach will seek verbal consent for this during the training session.
• The Participant has the right to access, rectify and object to the processing of their personal data. The Participant may contact SineFuma with a request for access, rectification or objection.

Article 6 – Cancellation

• The Participant may cancel the (online) group coaching free of charge up to seven days before the start of the training. If the cancellation is made less than seven days before the start of the full training course, or if the Participant fails to attend without cancelling, SineFuma will be obliged to charge the Participant a no-show fee of €100.00 (excluding VAT). This amount is not reimbursed by the health insurer.
• The Participant may cancel the individual coaching free of charge up to three days before the start of the first session. If the cancellation is made less than three days before the start of the first session, or if the Participant fails to make contact without cancelling, SineFuma will be obliged to charge the Participant a no-show fee of €100.00 (excluding VAT). This amount is not reimbursed by the health insurer.
• In the event of cancellation after attending a group coaching session or after the first session of individual coaching, the terms and conditions set out in Article 4.3 shall apply
• SineFuma may deviate from the preceding paragraphs in favour of the Participant.

Article 7 – Payment

• The Participant is obliged to pay the costs for the entire stop-smoking coaching programme, unless the Participant has cancelled the stop-smoking coaching programme in good time. In principle, the costs for the stop-smoking care will be billed to the Participant’s health insurer.
• SineFuma applies free-market rates, guided by policy rule BR/CU-7073 ‘stop smoking programme’ established by the Dutch Healthcare Authority. These rates are set out in contracts with each individual health insurer.
• Notwithstanding the previous paragraph, different rates apply to non-contracted stop smoking care, namely €440 (2026) including VAT for group coaching and €420 (2026) including VAT for all personal coaching programmes.
• Stop smoking support is covered by the basic insurance, under which a Participant is entitled to three reimbursed attempts to quit smoking per calendar year. If a Participant has already received reimbursed stop smoking care more than three times (elsewhere) in the relevant calendar year, SineFuma’s stop smoking care will not be eligible for reimbursement and the costs of the stop smoking care will be charged to the Participant.
• The costs for the stop-smoking treatment that SineFuma charges to the health insurer are exempt from the Participant’s excess.
• SineFuma may charge the costs of the stop-smoking treatment to a healthcare group if the Participant is registered with their GP as a patient with chronic COPD, asthma, cardiovascular disease or diabetes, and SineFuma has contractual agreements with that GP’s healthcare group. In such cases, the Participant’s excess does not apply to the stop smoking care.
• If the costs of the stop smoking treatment cannot be claimed from the Participant’s health insurer, healthcare provider or employer, or if otherwise agreed, SineFuma will invoice the Participant for the costs of the stop smoking treatment.
• The amount due to SineFuma must be paid into SineFuma’s bank account no later than 21 days after the invoice date, unless the parties have agreed otherwise in writing.
• If the Participant fails to make full payment, a reminder will be sent to the Participant free of charge, requesting that full payment be made within fourteen days of the date on which the Participant received the reminder.
• If the Participant fails to meet their payment obligations in full even after the expiry of the second payment deadline (following a reminder), SineFuma shall be entitled, without further notice, to proceed with the recovery of the amount due, plus interest and collection costs, as referred to in Article 8.
• Where the costs of the stop-smoking treatment can be claimed in full or in part by SineFuma from a third party, such as the Participant’s health insurer, the Participant remains liable for payment of the full amount. If the third party fails to pay the claimed amount, or does not pay it in full, SineFuma may therefore still charge the Participant for the amount not paid by the third party.

Article 8 – Interest and collection costs

• The payment deadline referred to in Article 7.8 is a strict deadline. In the event of late payment, SineFuma is entitled to charge the statutory interest rate for consumers from the due date of the invoice.
• From the date on which the Participant is in default, the Participant shall, without further notice of default being required, also owe SineFuma the following extrajudicial costs:

1. if the Participant is a natural person not acting in the course of a profession or business; the extrajudicial costs in accordance with the ‘Decree on Compensation for Extrajudicial Collection Costs’;
2. If the Client is a legal entity or a natural person acting in the course of a profession or business: 15% of the amounts owed by the Participant to SineFuma, subject to a minimum of EUR 250.

• All costs incurred in connection with the collection of invoiced amounts shall be borne by the Participant.
• Unless the contrary is expressly proven, SineFuma’s administrative records shall be binding as regards the accuracy of the amount owed by the Participant.

Article 9 – Liability

9.1    The advice and coaching provided by SineFuma are, by their nature, results-oriented without guaranteeing any specific outcome. SineFuma excludes all liability for any damage or injury arising from or in connection with the Participant’s implementation of advice provided by SineFuma, unless there is intent or gross negligence on the part of SineFuma.

Article 10 – Complaints

• If a Participant has a complaint about SineFuma, this is, of course, unfortunate. SineFuma will do everything in its power to resolve the complaint, and we naturally have a complaints procedure in place for this purpose. Please describe the problem as clearly as possible so that SineFuma can assist you as effectively as possible.
• For the Participant, all legal claims arising from the agreement with SineFuma shall lapse after a period of thirteen months, calculated from the day following that on which the claim became due and payable.

Article 11 – Governing law, competent court shall be time-barred

• All disputes relating to these terms and conditions shall be governed exclusively by Dutch law.
• Unless otherwise required by law, all disputes shall be submitted exclusively to the competent court in Breda.

Article 12 – Amendments

12.1    These Terms and Conditions may be amended at any time and are subject to printing and typographical errors.

12.2    Notwithstanding the provisions of paragraph 1, the Participant and SineFuma may enter into individual, written agreements whereby these General Terms and Conditions are deviated from to the Participant’s advantage.